Help center
How can we help?
Answers to common questions, step-by-step walkthroughs and a friendly team when you need one.
Topics
Browse by topic
Account and workspace
Sign-up, profiles, teammates and roles.
Watchlists and alerts
Track minerals and tune notifications.
Eve Intelligence
Questions, briefings and scenarios.
Sourcing
RFQs, shortlists and offtake opportunities.
Payments
Checkout links, revenue tracking and invoices.
Plans and billing
Upgrades, renewals, usage billing and receipts.
Get answers fast
Three ways to get unstuck
- 01
Ask Eve
Eve Intelligence can answer many product questions right inside your workspace.
- 02
Search the docs
Detailed guides for every feature.
- 03
Contact our team
Reach a real person through the contact page.
Getting started
Account questions
How do I create an account?
Sign up free in under a minute and start on the Explorer plan.
How do I invite teammates?
Open your workspace settings and invite colleagues by email.
How do I add minerals to a watchlist?
Search for any mineral in Markets and add it to your watchlist in one click.
How do I change alert settings?
Open alerts in your workspace to choose what you hear about and how often.
Can I use Eve on mobile?
Eve is designed to keep you briefed wherever you are, with alerts and briefings that travel with you.
Support
Real people, ready to help
When you need more than an article, our team is here. Enterprise teams can work with us on tailored onboarding and support.
- Contact us any time
- Tailored support for Enterprise
- Guided onboarding for teams
- Security questions answered quickly
Self-serve
Popular walkthroughs
Post your first RFQ
Reach qualified counterparties in a few steps.
Write a briefing
Ask Eve for a summary you can share.
Connect your website
Start tracking revenue with VentureRails.
Secure your account
Set up strong access for your team.
Create an API key
Start building with Eve.
Billing
Plans and billing questions
Is there a free plan?
Yes. Explorer is free forever and includes 200 AI analyst questions a month, 25 watchlist minerals, 5 RFQs a month and weekly briefings.
How does billing work?
Subscriptions renew every 30 days, and usage above your plan allowance is billed on the same 30-day cycle. One-time passes like Pro Pass are paid upfront. On the Revenue plan, Eve’s small share of revenue routed through Eve is invoiced every 5 days.
How do I upgrade?
Choose Professional or Desk from your workspace settings, or talk to sales about Enterprise.
What is the Revenue plan?
It costs $0 upfront. Eve earns a small share only of revenue routed through Eve.
Where can I see my invoices?
Invoices and receipts are available in your workspace billing settings.
Always on
Built to keep you moving
- 24/7
- Market monitoring
- < 60s
- To first briefing
- 30-day
- Subscription & usage billing
- $0
- To start
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Still need a hand?
Our team is ready to help. Or start free and explore Eve at your own pace.